Adopting New Technologies to Drive Operational Efficiency
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Adopting New Technologies to Drive Operational Efficiency

Noel Wong, CIO, Gulfstream Aerospace
Noel Wong, CIO, Gulfstream Aerospace

Noel Wong, CIO, Gulfstream Aerospace

Creating an agile delivery model-Aerospace biggest challenge

One of Gulfstream’s biggest IT challenges is creating a robust delivery model that is agile enough to meet the dynamic needs of the business, while reducing lead time and increasing delivery frequency. The delivery model consists of all the people, processes and technologies necessary to deliver technical services that can be scaled based on consumption needs. With the constant change in business conditions, companies need to leverage new technology trends to provide competitive advantage. Similar to most IT environments, our environment consists of different types of ISV software as core systems of records. We  foresee the need to have new enabling technologies of differentiation to provide Gulfstream a “One Unified End User Experience” in order to drive operational efficiency. The goal is to mask the rigidity and limitations of multiple core systems with technologies that can align tightly with the business processes resulting in a seamless end user experience.

"Delivering quality services consistently to the business with a robust mature delivery model is paramount to the success of IT"

Solutions to make my job easy

Mobile application development technology is still evolving in the marketplace. It is not yet mature enough so that you can truly develop an application once and be able to use it on different mobile platforms without any rework. Sometimes the effort needed to port the  work over to other platforms prohibits companies from adopting a platform-agnostic view on mobile standard. IT service management is foundational to the success of IT to give us the right level of visibility into overall IT performance so that we can deliver consistent and  predictable services to the business. The top software tools in this space still require a significant amount of customization and customer involvement to achieve an acceptable level of capabilities. We envision the tools will evolve to a point where it becomes truly plug and play in the future.

Business Process Management- A trend to watch out for

There is more and more emphasison governance, management, and automation of overall end-to-end business processes across the  enterprise to drive process optimization. Emerging Business Process Management (BPMS) technology enables companies to build end-to-end workflows overseeing business operations literally in days without months of custom application development. The business recognizes the need to work smarter and not harder.

The role of CIOs today

CIOs need to look at themselves as a change agent for the business and be able to provide a competitive advantage for the company through innovative solutions and enabling technology. Gaining credibility with the business is a pre-requisite to getting a seat at the leadership table with the business. Delivering quality services consistently to the business with a robust mature delivery model is paramount to the success of IT. Without this rapport, the business may not have an open willingness to partner with IT in an advisory role.

My word for a CIO

Drive a “One Company Team” culture across the organization where IT is always making the best decision for your company.

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