Collaboration and Mobility-The New Drivers of Efficiency, Productivity and Innovation

Jerry Flasz, CIO, COTY
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Jerry Flasz, CIO, COTY

Accelerated Innovation with Microsoft
 
Collaboration and mobility are the drivers of efficiency, productivity, and innovation. At COTY we implemented Lync 2013 and  its quick and easy audio and video conferencing capabilities have elevated the collaboration experience. I see our colleagues around the world holding virtual “face-to-face” sessions to work together in new ways. It’s what I use for meetings with my  team, who can be in any number of countries as our business grows internationally.
 
"The increased integration between Outlook and the Office suite is enabling our teams to focus on valueadd activities and productivity"
 
We are implementing OneDrive and SharePoint as well to provide our colleagues with more ways to collaborate, share files, and  access files wherever they are. An organization’s greatest asset is its people and when we provide seamless means for them  to collaborate; we create opportunities for accelerated innovation. Additionally, we recently migrated to Outlook and our  colleagues across Coty have embraced the change enthusiastically.  As colleagues become increasingly technically savvy, they  expect technology to be user friendly and integrate seamlessly with their other tools and applications. The increased  integration between Outlook and the Office suite is enabling our teams to focus on value-add activities and increasing productivity.
 
Choose a Migration Partner with Experience
 
When migrating to or from a Microsoft Solution, it is imperative to choose an implementation/migration partner that has  extensive experience in the solution you are migrating to as well as the solution you are migrating from. This is not as  simple as it may seem. In my experience some providers offer expertise in implementing a solution but lack expertise in the  existing platforms. This can create many challenges in the solution design and migration process, resulting in unnecessary  work and frustration. It really is all about the experience. 
 
Essential Communication for Effective Implementation Communication, training, and support are integral to the success of any  implementation. You can implement as many innovative and productive solutions as possible but if the end users don’t know  about the tools or how to use them properly, you are wasting time and money.
 
We recently transformed our technology landscape with implementations of Windows 7 and Outlook, and upgraded our Office  suite. This was a significant change for our colleagues, impacting the technology theyinteract with every day. Communication  was key to the success of the implementations, letting colleagues know what to expect, when the change would occur, providing tips and guidance through the transition, and how to get support.
 
Before the implementations in our  largest offices, we built excitement for the change by providing onsite “IQ Bars” . This  is where colleagues could test drive the tools and ask questions and after implementation the IQ Bars provided support and  training. Our  onsite IT teams walked the office floors throughout the transition period offering immediate assistance and  answering questions. Additionally, we supplemented our Service Desk with phone and online training and support resources  specifically for Windows, Outlook, and Office.

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